SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swanky Wag Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
certainly a good purchase
New is amazing! I'm so glad I managed to get it one of the first
Better quality than expected, Shipping was quite fast!
Fast shipping, quality nice
unbelievable charm! I ordered it for my girlfriend's siblings envisaging how happy they will be, and it truly makes a exquisite gift. in fact it is even better than the photograph. It is just glamorous and makes a cool obtainment - the quality is rare for the price. I will with no delays think about purchasing one again, and can surely recommend it to anyone.
Good quality! Thanks
With a discount, is a great offer. Loved the seller attitude!
Good quality ! Looks amazing!
I loooove it!! It has some small problems but it's still perfectly fine! Thank you so much for such great !!
Such an inexpensive is great! Best webstore ever!
Comfortable and excellent design
Thanks for fast delivery and good quality of my new !
probably one of the best deals i made. thanks to the store!
Very nice! Thanks
Brand new ! happy with the purchase
Free shipping is everything. I'm glad I didn't have to pay extra. Thanks to the store for this !
If you're looking where to buy online, you'll find no place better than this store. thanks to the seller!
thanks! I ordered about 2 weeks ago and it's already arrived. Quality is as described. Will order again.
It's wonderful that cheap like this is available online
Best webstore ever! happy with my purchase
this store offers best deals in the world i guess. gotta love the seller, it's always fun and productive to have a chat
That's the best offer in this category! awesome
Come clean, very good protection, 5 *. Arrived in 2 weeks
Excellent product! Roomy and beautiful!
is sooo good! thanks for awesome experience!