SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swanky Wag Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Adore this . Thanks to the store!
Perfect!! The is exactly the same as the picture, the quality is amazingly good, 100% recommend it!
I loooove it!! It has some small problems but it's still perfectly fine! Thank you so much for such great !!
Highly recommend - matches the description in full
I think it is a good price for . happy with the service!
It was awesome to get online on such favorable terms
The arrived faster than the expected and well packed. Overall quality is good. I'm satisfied with my purchase and store work.
Excellent product. Thanks!
I bought as a present. Thanks for delivering in time.
is resonable priced and store is really nice in general
for such a resonably priced item its quality is astonishing. i guess i'll be back for more
New is something that anyonewould buy instantly. I did, and I did it with no hesitation :-)
As the picture. The quality is good and arrived really fast. Great work!
The is one of the best. Thanks!
there's no reason to compare with anything else, i'm genuinely happy with the purchase
The store offers cheap online. Really glad I places an order
Received as described. Very good quality
finally found what i've been looking for! thanks for !
Very very fast shipping!))
For any kind of a budget is just the perfect opportunity to get a farily good item that is totally worth is money
Glad I could get online. The quality is as high as in any offline store, but that's way more comfortable
reviews are great, so I risked to order from this shop. Fortunately quality was really good + it arrived before the deadline.
Everything super! Thank you! ‘ll order more in future!!!
I am happy, came quick and is what u expected