SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swanky Wag Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, reallllllly satisfied. would recommend
good quality :) well-made
Even if it's not the cheapest online, I recommend buying anyway. The quality is astonishing!
perfectly made, no reason to worry
Glad I could buy online in this webstore
is really what I wanted. thank you!!
That's such a good price for ! can't wait for my delivery to arrive
for such a low cost has a surprisingly high quality
Thankfully, this store offers best so far
Product is super! Thank you very much!
such a great item for sale! it's awesome to have an opportunity to get it online with a top customer service
It took me some time to compare with other similar offers, but now I'm completely sure I made a great deal.
awesome !! really happy with the purchase!
Everything very well made and very well designed. recommend!
that's a bargain! looks perfectly
carefully packaged, looks fine
Good quality and fast delivery. Recommend this store.
To buy online on such a reasonable price is more of a miracle :-) thanks to the seller!
man, i love it
Buying online has never been more convenient and satisfying. thanks to the seller for creating the best experience!
real style! I purchased it for my mates assuming how glad they will be, and it definitely makes a gorgeous souvenir. in fact it is even better than the depiction. It is just adorable and makes a satisfying acquiring - the quality is high-class for the price. I will with no delays buy once more, and can doubtlessly recommend it to anyone.
Thanks a lot!! All is OK!
Thanks to the store! very beautiful and fast delivery! super!
I appreciate this store, I can always find cool fan stuff there!