SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swanky Wag Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
matches the picture in full. i'm pleased
The store offers the cheapest online. Nice buy!
Cool item! The quality is excellent. It came very quickly. I am very happy, recommend!
thanks! liked your
so far this is the best i ordered online. recommend!
can surely recommend
total cuteness! I purchased it for my best friend's group mates envisaging how pleased they will be, and it right makes a elegant gift. de facto it is even better than the depiction. It is just mesmeric and makes a fine acquisition - the quality is solid for the price. I will very likely consider buying one in some time, and can absolutely recommend it to anyone.
even better than the similar one i almost bought offline!
nice and in good condition...thank you...
A reasonably priced item with an excellent quality. That's a bargain!
just received my product and i'm like dying) it is perfect!
Delighted with this . Great quality and quick delivery.
no doubts, a great
the material and overall quality of is nice, thanks!
I bought on sale, was delighted with the quality
Thank you for fast shipment and delivery! I really recommend this and store~
I've always wondered here can I buy ! thanks to this store!
Very happy with the ! Also very fast shipping!!
Reasonably priced like this are quite rare to find. I appreciate the store hard work and effort
Color of excellent as the photo, thank you so much!!!
reviews show that it's a nice item, and the seller is also awesome
good quality of my new . i was a bit worried but it's fine.
This is amazing. I think I will order another one
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
like this !