SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swanky Wag Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Probably the lowest price for available in a lovely webstore!
with a reasonable price. thanks!
Same as the picture, good quality, right size and very fast shipping
recieved today, it's so nice! thank you so much
my new is exactly what I expected!
is awesome! And the store is also great.
Adore this . Thanks to the store!
best online is being sold here i guess. waiting for my parcel to come, gotta check it myself
Thank u! I was a little worried but the item is perfect!
The is one of the best. Thanks!
the seller probably asks the lowest price for ever. that's something! thanks for the service
It's great that the store offers such a low cost for . Thanks!
came very quickly, for two weeks. Thank You!!
Purchases like this are remembered for quite a long time. Happy with the deal, will come again in no time at all
All is OK. arrived in good condition.
Everything is fine, advise this to everybody
Can't even compare with anything else - too cool! Thanks to the seller
on sale is quite an attractive offer. great webstore
Everything is good. Store is very attentive :) Thank you!
Quality is cool!!! Will buy more from this shop.
can't wait to try my new . looks promising
amazing product quality
This is perhaps one of the best, if not the finest offers of thisnature I have ever had the delight to use. I believe it is a good gain. It got in the mail sooner than it was predicted and saved me a lot of hassle, since I needed it at an early date. I was fabulously surprised with the customer service. I love itself, have not marked any criteria tocriticize. completely recommend.
was greatly satisfied with the order