SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Swanky Wag Pets (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
is worth its price. can recommend it without hesitation
I've always wondered here can I buy ! thanks to this store!
With such a discount, is just what i was looking for
Arrived ahead of time. Quality is excellent!
thank you is awesome
Happy with the purchase, will order again soon
Product accurate to the description, arrived well packed and in great condition. Definitely recommend both item and shop.
as described. Nothing is missing.
looks solid and durable. nice!
Cheapest price for is nicely combined with its top quality. This is really great that such stores exist
Great quality + fast shipping and delivery time. I really satisfied.
Glad I could buy online. No hassle, and the quality is fine
Everything is fine. Delivery was pretty fast. I would recommend this store.
Truly amazing quality of !
Excellent store! fast shipping, great quality. Will order again :)
I can't verbalize how delighted I am! I consistently make myself acquainted with the reviews before ordering goods online, and this one earns such good reviews I couldn-t shy away from it. It-s remarkably gorgeous, the picture doesn-t do it justice. I-ve got a lot of applause for it. It is exceptionally skillfully made and remarkably worth the insignificant price I paid for it. putting it differently, it is a exceptional item.
Though I've merely had this for three days a week or two I'm quite pleased with it. This a profitable deal. I bought it for my my friend's b-day. We were both impressed with the quality of thegood. The parcel actually came quickly and I was quite contented. way outran my desires. I would strongly recommend this item. fancy it so much I am already planning to order more.
All is OK. arrived in good condition.
super good and thanks for free shipping.
Looks Perfect! Recommend! 5/5!
Good goods and appropriate store! Was shipped fast, quality as the photo. Recommend!
product excellent. quality is good. Thank you very much store, recommend.
Love the . Thank you very much!!
can surely recommend
I think it is a good price for . happy with the service!